It's hard to believe it's been a year already! This update is full of important information, such as a discount on memberships, an update to our operating hours, and some improvements to the business.
For the month of May, we will be offering a 10% rebate in store credit for any memberships purchased online. For example, if you purchase a $100 grail membership, you will get a $10 credit added to your member account. This promo will only be valid for the month of May so visit our membership page to renew your membership today! We extended all memberships purchased through our Kickstarter or in April or May of last year through the end of May. If you renew before you membership expires, we will just add 12 months to your current term.
Hours and Staff Update
As part of our annual review, we are rolling out some changes as of Monday, June 4th.
Server Call Buttons
No, I haven't forgotten about the commitments we made in the Kickstarter, we just got a bit ahead of ourselves technology-wise. I had developed server call buttons before we opened, and they didn't work consistently enough. We have been waiting on an update to the button system before we roll it out. Good news, the updated buttons should be rolling out before the end of the summer, assuming the new hardware does what it is supposed to do.
We have gotten window screens for the big windows in the main dining room, which has much improved the dining experience while the sun is out. The A/C is working better as a result, and you should no longer have to hide from the sun.
We've got a few events coming up soon, which we will be posting more about in separate posts, if you are interested, save the date, more details will follow:
Overall Business Health
I'm not going to lie, running a restaurant is hard. We are very close to being successful, and we think that the changes that we are rolling out in June will be the final things that get us to a stable operation. That said, we can't get there without your help. Please tell your friends about us, visit us during the week, buy memberships and merchandise, and help us become the best place we can be! You are all what make it possible for our little family business to stay open and help you connect with other people over board games, beer, and food. We appreciate you!
Thank you for an amazing year!
Merry Christmas, or whatever holiday(s) you are inclined to celebrate, if anything!
I have heard that lots of our customers have been asking when the "points" are coming... well, wait no longer, "points" are here!
All existing annual members have received a credit to their R&R account for 5% of their tracked spending with us up until December 25th, 2017. This should help make up for any times you forgot to present your card to get credit for a purchase, in addition to being a nice Christmas bonus for being our favorite customers. Think of it like a retroactive 5% discount on those times you did present your card.
We do not plan to give any additional credit for people who forgot to present their card prior to now.
Going forward, please present your card at the time of purchase, so your account will be credited for your purchases. You will have the option to use your account balance to pay all or part of your bill.
Our loyalty program credits annual member's R&R accounts 1% of everything you purchase. We will offer rewards increases as part of regular promotions, in addition to our regular 5% or 10% off all food and beverages for annual members on Mondays.
Annual members will also have access to Hobby and/or Grail games (depending on membership level) without incurring a daily fee.
We are going to be eliminating the "monthly" membership fee in favor of a day pass system, effective January 1st, 2018. Anyone who was on a recurring monthly membership will be refunded for December and cancelled for January. If you purchased a monthly membership in person December we will honor your monthly membership card through it's expiration date, but you will not be able to renew your card.
But why??? We found this program too complicated to keep track of, and it was confusing for people who were already familiar with the board game cafe/pub concept. You can still pay $5 to play a hobby game, or $10 to play a grail game, but the library fee will only be good for playing that day.
But I'm crabby about it! We are still keeping our "casual" games absolutely free to play, and we are not increasing the prices of our annual memberships.
Thank you! If you have any questions or concerns, please speak to one of our managers in person at the pub, or you can email me at firstname.lastname@example.org.
-Danielle (Dungeon Mistress)
So much has happened this month, it feels like it's time for a second update.
So much has happened in the last month guys, sorry for the radio silence!
We are still working on getting a few things spun up:
Thank you all so much for all of your support. It has been wonderful hearing how many of you feel like R&R is already a second home.
A few things you may not know about us:
Looking forward to seeing you soon!
Your faithful Dungeon Master, Danielle
We are officially soft open! What the heck does that mean, you might ask? It means our staff our still in training, our systems aren't quite all online yet, and we're running a limited food and drink menu at the moment, but we are ready to serve you!
If you dine with us, we ask you to be patient with us as we work out the kinks. If you see something you don't love, please let us know. We are making improvements every day. If you love everything, please tell everyone you know.
A few things we are still working on:
What is working (if we do say so ourselves)
UPCOMING PRIVATE EVENT
We are closed this Saturday night (May 13th) after 7:00pm for a special event. We are the hosts of BA-CON (Bellingham Anime Convention)'s VIP after party. If you are attending BA-CON and want to be part of the after party, you can find out more on their website.
We are open for Mother's Day from 9am to 10pm, and it's happy hour all day. We have an AMAZING Bloody Mary, a fantastic Bellini, and two glorious Mimosas, + games. We are not taking reservations for Mother's Day, seating will be first-come, first-served.
Here is the much-delayed February update. The good news is that it is not delayed because we are behind schedule, but because we've had so much to do to stay on schedule that we've hardly had a moment to tell anyone about it.
I'll plan to update again in two weeks or so. Here's what we expect to be doing between now and then:
R&R Dungeon Master - Danielle
This months' update is a bit late, but that's because we've been hard at work!
I apologize for its length, and for the fact that it reads like an overly long speech at the Academy Awards. There are a lot of people involved in getting a small business up and running, and I need to express how grateful I am that everyone involved has been great.
Things we've done since I posted last:
What's happening next month:
Here is a brief update on our progress:
You may have noticed that we changed our name from The Rogue Raven to "Rook & Rogue."
First, this was a hard decision. We really liked our name, but we found out we were in violation of someone else's trademark. Fortunately it was caught in time to make a change before it caused us much harm.
Finally, once we came around to the fact that we would have to re-brand, we knew we wanted to keep our logo as similar as possible, and try to bring even more "gaming" into the name. It took us over a week to come up with our new name "Rook & Rogue." We hope you like it.
For those of you who backed our kickstarter because you liked the old name or logo, and you're just not feeling this one, please feel free to cancel your pledge, no hard feelings. We hope you'll still come check us out when we open in April.
We are going to be cutting over all of our assets, Email, Facebook, Twitter, Instagram, and Kickstarter over the next week or so. We appreciate your standing by us as we go through this change.
President and DM
Are you one of the billions* of Bellinghamsters who go out to brunch on the weekend?
We bet you are. So we are planning to offer brunch on the weekends so you can get your game on early(ish). But we will be one of the only places in town that takes reservations for parties of any size.**
One of our owners is our Kitchen Overlord, Kyle Holub. He is an outstanding cook (and a frustratingly good board gamer.)
We spent many hours hotly debating whether Kyle and his kitchen minions would be forced to make hash browns from scratch every weekend. His hash browns are heavenly, but they are oh so much work.
The debate concluded immediately after we tasted his family recipe for corned beef hash, which we plan to offer periodically as a special. The hashbrowns will be available every weekend though.
tl;dr -- I can confirm that we will be offering the city's best hash browns on our menu. We can't wait for you to try them.
*pardon the hyperbole, but that's what it seems like some days.
**Not because we are super fancy, but because we hate lines as much as you do. Reservations will be available for members only -- more details about our membership policy coming soon.