Merry Christmas, or whatever holiday(s) you are inclined to celebrate, if anything!
I have heard that lots of our customers have been asking when the "points" are coming... well, wait no longer, "points" are here!
All existing annual members have received a credit to their R&R account for 5% of their tracked spending with us up until December 25th, 2017. This should help make up for any times you forgot to present your card to get credit for a purchase, in addition to being a nice Christmas bonus for being our favorite customers. Think of it like a retroactive 5% discount on those times you did present your card.
We do not plan to give any additional credit for people who forgot to present their card prior to now.
Going forward, please present your card at the time of purchase, so your account will be credited for your purchases. You will have the option to use your account balance to pay all or part of your bill.
Our loyalty program credits annual member's R&R accounts 1% of everything you purchase. We will offer rewards increases as part of regular promotions, in addition to our regular 5% or 10% off all food and beverages for annual members on Mondays.
Annual members will also have access to Hobby and/or Grail games (depending on membership level) without incurring a daily fee.
We are going to be eliminating the "monthly" membership fee in favor of a day pass system, effective January 1st, 2018. Anyone who was on a recurring monthly membership will be refunded for December and cancelled for January. If you purchased a monthly membership in person December we will honor your monthly membership card through it's expiration date, but you will not be able to renew your card.
But why??? We found this program too complicated to keep track of, and it was confusing for people who were already familiar with the board game cafe/pub concept. You can still pay $5 to play a hobby game, or $10 to play a grail game, but the library fee will only be good for playing that day.
But I'm crabby about it! We are still keeping our "casual" games absolutely free to play, and we are not increasing the prices of our annual memberships.
Thank you! If you have any questions or concerns, please speak to one of our managers in person at the pub, or you can email me at firstname.lastname@example.org.
-Danielle (Dungeon Mistress)